A car salesman is in hot water for allegedly Facebook stalking a female customer and calling her names, all because she made a complaint during a purchase that meant the staffer lost out on his commission.
According to the Metro UK newspaper (print edition), Natalie James of West Sussex, England (above) bought a small car from Go Vauxhall, an official dealership in Purley Way, Croydon in November 2013. The black Vauxhall Corsa was sold to Natalie by salesman Gary Brown. Natalie made a complaint to his bosses about his conduct and asked to be served by another sales person.
Gary contacted Natalie on Facebook last Friday (June 20, 2014). “Thought I recognised you,” read the private message. “The complaining little slag!” (“slag” being a gendered slur).
Natalie responded that she didn’t know who it was, probably because she had purchased the car EIGHT months prior, to which Gary replied, “Oh yes you do… It was me that sold you the black Corsa, but then you complained about me for no reason at all and said that you didn’t want to speak to me.”
His messages continued, “I ended up losing commission I had earned for selling the car. All because you are a moaning little c**t.”
Natalie posted the screenshots on Twitter, writing: “I bought a car from Croydon @vauxhall last year. Today I get this in my inbox from salesman who served me. Disgusting.” In response, the car maker Vauxhall replied: “We’re really sorry about this & it’s not something we condone in at all. We’ll look into this & get back to you soon.”
On Monday, reps from the car manufacturer confirmed Gary no longer worked at the Croydon dealership, having left of his own accord in November 2013. He subsequently went to work at the Wilsons Vauxhall dealership in Epsom, Surrey until allegedly being “dismissed” (other sources say he “resigned again”).
Yesterday, Gary told the Metro he was “ashamed of himself” and “regretted it instantly.”
Asked why send the messages in the first place, he said he was “embarrassed” about the customer’s complaint and was “confused” why she didn’t like him, writes the Metro UK newspaper.
“I shouldn’t have used the C word,” he added. “I had sold her the car and there were no problems, so when I didn’t get the commission I was annoyed and hurt.”
He emailed Natalie to apologise and he’s no longer a salesman, admitting “I don’t think it’s for me.”
Natalie was so alarmed by the messages that she’s contacted the police.